Just to finish off the sago of my sick laptop...
Having convinced Apple there was a hardware fault, I took it in for repair and got the same Tech bloke who'd fixed it last September. When I told him my tale and how it was now exhibiting ALL the faults it had previously, he told me he remembered the previous repair as he had not had the correct sized heat pads to set the logic board on, and had been told to cut some others to size. He reckoned the board had not seated properly, hence etc etc. I wish I'd seen him when I'd taken it in in January. The logic board is the heart of a computer - hence all the wonkiness.
Anyway, it came back working fine, and I wrote to Apple to point out that given the same faults had been re-occurring since October (and I had been pointing this out), a bit of research or extra due care by one of the previous people I'd spoken to, instead of the repeated "it's software" response would have saved me a lot of time and effort re-installing over 4 months.
Happy ending... A phone call from Apple last week. An apology, and I have £100 credit at the Apple Store. Result!
Having convinced Apple there was a hardware fault, I took it in for repair and got the same Tech bloke who'd fixed it last September. When I told him my tale and how it was now exhibiting ALL the faults it had previously, he told me he remembered the previous repair as he had not had the correct sized heat pads to set the logic board on, and had been told to cut some others to size. He reckoned the board had not seated properly, hence etc etc. I wish I'd seen him when I'd taken it in in January. The logic board is the heart of a computer - hence all the wonkiness.
Anyway, it came back working fine, and I wrote to Apple to point out that given the same faults had been re-occurring since October (and I had been pointing this out), a bit of research or extra due care by one of the previous people I'd spoken to, instead of the repeated "it's software" response would have saved me a lot of time and effort re-installing over 4 months.
Happy ending... A phone call from Apple last week. An apology, and I have £100 credit at the Apple Store. Result!
Powered by ScribeFire.
No comments:
Post a Comment